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Doximity

The leading digital platform for medical professionals.

Customer and Technical Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

California

Posted

10 days ago

Salary

Not specified

High School3 yrs expEnglish

Job Description

• Answer phone calls and emails in queue to provide technical, installation, and account support for users • Take ownership of full-cycle support tickets, following all necessary processes and procedures • Maintain high-level customer satisfaction • Identify and escalate issues as needed • Log issues and conduct product testing • Work with management and development teams to build and improve internal support tools

Job Requirements

  • High school diploma (Technical or junior college a plus)
  • 1-3 years customer service experience
  • 1-2 years of Call Center experience
  • Experience with CRM or other ticketing system (ZenDesk is a plus)

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements

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