• Serve as a day-to-day contact for assigned employer clients • Support senior CGS leaders on large strategic accounts, assisting with meeting preparation, follow-ups, reporting, and execution of account plans • Build strong working relationships with client stakeholders and consultants • Track client goals, KPIs, and engagement metrics to ensure alignment • Prepare performance reports, engagement summaries, and ROI analyses • Support Monthly and Quarterly Business Reviews • Monitor client health indicators and flag potential risks to senior leadership • Coordinate internally to resolve operational issues impacting client experience • Support strategies to increase enrollment and member engagement • Coordinate client-facing communications, campaigns, and webinars with Marketing • Analyze performance data to identify trends and opportunities • Assist with renewal tracking, documentation, and timeline management • Identify potential expansion opportunities and escalate to senior leaders • Maintain renewal readiness materials and client documentation • Partner with Clinical, Product, Analytics, and Implementation teams to ensure strong client execution • Document client feedback and insights to inform internal improvements • Ensure follow-through on action items and deliverables • Other duties as assigned