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Role Description

The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the company’s best foot forward in building a relationship with new customers.

• Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs.
• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.
• Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams.
• Stay informed about the latest services, products, and promotions available to customers.
• Interact with potential and existing customers via telephone, email, texts, or in person to provide support and information on products or services.
• Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives.
• Take inbound calls and make outbound calls in a high-paced call center environment.

Qualifications

• Minimum 2 years+ sales call center experience.
• Strong verbal communication skills.
• Being able to engage daily with customers from diverse cultures and backgrounds.
• Comfortable working independently and making minor decisions.
• Strong organizational skills and a sharp eye for detail.
• Knowledge of customer service best practices and desire to participate in training and professional development.
• Ability to perform well in a fast-paced working environment.
• Availability to work Saturdays and evening shifts.
• Work remotely free from distractions.
• Ability to cooperate with and support members of other departments that also work with customers.