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Role Description

We are now seeking an exceptional Client Implementation Manager to lead the delivery of complex SaaS products to our key clients.

• Own the end-to-end delivery of large-scale client projects, ensuring delivery is in scope, on-time and aligned to client objectives.
• Act as the main point of contact internally and with the client throughout the complete project.
• Ensure scope, timelines and deliverables are clearly defined and delivered successfully.
• Develop structured implementation plans with realistic timelines and resource coordination across internal teams and client stakeholders.
• Track milestones and progress to maintain delivery momentum.
• Build trusted relationships with client stakeholders, aligning project execution with business objectives.
• Coordinate cross-functional collaboration between Product, Engineering, Customer Success and Support teams to ensure seamless delivery.
• Proactively identify project risks and dependencies, developing mitigation plans to prevent delays or failures.
• Drive resolution of issues with urgency and transparency, escalating when necessary.

Qualifications

• 3–5+ years of experience managing SaaS client implementations or deliveries.
• Strong understanding of SaaS platforms, APIs, integrations and enterprise IT environments.
• Experience working within iGaming, sports betting, casino is advantageous, particularly with a strong understanding of player lifecycle and retention mechanics.
• Experience managing multiple concurrent client implementations.
• Proven ability to deliver structured deliveries on time and within scope.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience with tools such as Jira, Confluence and ClickUp.
• PMP, PRINCE2 or Agile certification is a plus.

Location

This is a Remote role based in New York.