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Role Description

As the Senior Benefits and Leave Program Manager – AMER, you will be an essential partner within our Rewards team, driving the strategic execution and oversight of benefits and leave programs across the Americas. This is a role for a seasoned expert who thrives on balancing operational discipline with strategic thinking.

You will serve as the primary subject-matter expert for complex escalations and the lead architect for process improvements. In this high-impact individual contributor role, you will bridge the gap between regional strategy and world-class employee experience, ensuring our programs remain competitive, compliant, and seamlessly executed.

What you'll be doing

• Complex Program Ownership: Lead large-scale benefits projects, including annual renewals and plan marketing, while influencing the long-term regional benefits strategy.
• Strategic Leave Management: Oversee complex leave projects and statutory compliance, designing comprehensive playbooks and documentation to standardize administration.
• Proactive Solution Design: Independently identify gaps in current offerings or internal workflows and propose data-driven solutions to the Senior Benefits Manager.
• Stakeholder Leadership: Act as the project lead for cross-functional initiatives involving Payroll, Legal, and Finance to ensure total alignment on global standards.
• Vendor Management: Own primary relationships with external vendors and brokers, driving high-level service delivery and resolving systemic performance issues.
• Operational Excellence: Establish and lead advanced auditing processes and financial analyses to ensure absolute data integrity and regulatory compliance.

Qualifications

• Extensive Benefits Expertise: 7+ years of deep experience in benefits administration and leave management within a fast-paced environment.
• Regional Compliance Knowledge: Strong, up-to-date knowledge of U.S. and Canadian benefits regulations, including statutory leave requirements.
• Project Leadership: Exceptional project management skills with a proven track record of delivering multiple complex processes and priorities simultaneously.
• Strategic Collaboration: Experience partnering with Payroll and Legal teams to implement programs that meet both compliance and business needs.
• Data Proficiency: Advanced skills in Google Sheets or Excel for complex data analysis, tracking, and reporting.
• Communication & Mentorship: Strong ability to provide clear guidance to employees and stakeholders while serving as a professional mentor to peers.

Requirements

• Professional Certification: CEBS (Certified Employee Benefits Specialist) or an equivalent professional credential.
• HRIS Mastery: Hands-on experience with Workday or similar enterprise-grade benefits administration platforms.
• Industry Insight: A keen interest in emerging trends regarding employee wellbeing, engagement, and regional leave innovations.

Benefits

• Comprehensive health, life, and disability insurance
• Commute subsidy
• Employee stock ownership
• Competitive retirement/pension plans
• Generous vacation and personal days
• Support for new parents through leave and family-care programs
• Office food snacks
• Mental Health and Wellbeing programs and support
• Employee Resource Groups
• Global Employee Assistance Program
• Training and development programs
• Volunteering and donation matching program