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Role Description

Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution. This role owns the company's operational engine, ensuring the business runs with structure, accountability, and clarity as we scale our vacation rental portfolio and boutique hospitality assets.

You will oversee operations across the entire hospitality platform, including:

• Guest Experience
• Owner Relations
• Housekeeping and Property Care
• Maintenance and Vendor Management
• Revenue Coordination and Listing Performance
• Administrative and Financial Operations

This role is ideal for a highly organized operational leader who thrives on building systems, developing teams, and driving consistent performance across a growing hospitality business.

Key Responsibilities

• Operational Leadership
  • Oversee day-to-day operations across vacation rental homes and boutique hospitality properties
  • Translate company goals into clear operational priorities
  • Lead leadership meetings and ensure accountability across departments
  • Build and maintain operating procedures for guest communication, property readiness, maintenance workflows, and owner reporting
  • Ensure operational readiness and service standards are consistently met across all properties
• Team Leadership
  • Lead and develop operational roles, including Operations Manager, Owner Relations, Guest Experience team members, and virtual assistants
  • Recruit and onboard team members as the company scales
  • Implement structured onboarding and training systems
  • Conduct performance reviews and maintain strong accountability standards
  • Foster a culture of ownership, clarity, and operational excellence
• Financial and Operational Performance
  • Partner with ownership on operational budgets and forecasting
  • Monitor key performance metrics including:
    • Cleaning cost per property
    • Maintenance cost per property
    • Guest review scores
    • Response times
    • Owner retention
    • Operational margins
  • Identify operational inefficiencies and implement improvements that increase profitability and service quality
• Systems and Technology
  • Manage the operational technology stack, including:
    • OwnerRez and property management systems
    • Channel managers
    • Dynamic pricing tools
    • Operational reporting dashboards
  • Audit workflows regularly and remove operational bottlenecks
  • Implement scalable systems that support continued portfolio growth
• Owner and Guest Experience
  • Maintain strong owner relationships through clear communication and reliable reporting
  • Ensure guest communication response times remain under twenty minutes
  • Oversee guest review monitoring and service recovery when needed
  • Maintain strong quality assurance standards across all properties

What Success Looks Like

Success in this role will be measured by key operational outcomes:

• Owner Satisfaction and Retention: Owners feel confident, informed, and proud to partner with Book N Gather.
• Exceptional Guest Experience: Guests receive consistently clean homes, responsive communication, and five-star hospitality.
• Operational Efficiency: Cleaning, maintenance, and vendor costs remain controlled while service standards continue to improve.
• Team Stability: Team members understand expectations and perform with clear accountability.
• Scalable Systems: Operational systems support growth from dozens of properties to hundreds without operational chaos.

Qualifications

• 3+ years of leadership experience in hospitality, property management, or service-based operations
• Experience managing or scaling multi-property hospitality portfolios strongly preferred
• Experience operating beyond 50 properties preferred
• Strong financial literacy and comfort reviewing P&L statements
• Experience working within EOS or similar operating frameworks preferred
• Proven ability to lead managers and build operational teams
• Excellent communication and leadership skills
• Ability to thrive in a fast-growing company environment

Compensation & Benefits

• Base Salary: $120,000 – $135,000
• Performance bonus tied to:
  • Owner retention
  • Guest satisfaction scores
  • Operational margins
  • Team performance
• Additional benefits include:
  • Paid time off
  • Health benefits
  • Long-term leadership opportunity as the company grows

This is a full-time leadership role. Weekend availability may be required during peak occupancy periods.