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Role Description

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Qualifications

• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.
• Basic computer literacy and experience working with CRM or ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

• Nice to Have:
• Additional language skills.
• Experience supporting international customers.
• Familiarity with customer service platforms or CRM systems.
• Experience working in a fast-paced, target-driven environment.
• Strong administrative and organizational skills.

Requirements

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Company Description

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa.
• MCI was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
• MCI has ten business process outsourcing service delivery facilities in various locations including Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple brands.