• Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements • Validate workflows against documented requirements and expected system behavior • Identify defects, edge cases, and usability issues prior to release • Partner with Product and Engineering to support release readiness • Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams. • Identify trends or recurring issues and proactively flag risks • Validate production fixes and post-deployment changes • Assist with incident response and post-incident reviews • Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data. • Act as a liaison between Product, Engineering, and Support teams • Improve internal documentation, test scenarios, and processes