Pearson VUE

The potential of every professional. The promise of every industry.

Advanced Associate, Customer Success – Career Readiness

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Minnesota

Posted

2 days ago

Salary

$55K - $70K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Lead and execute the end-to-end onboarding process for new school districts • Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met • Develop and manage structured success plans that support customers at each phase of their lifecycle • Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey • Act as the voice of the customer with internal teams • Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful • Partner with Sales to support renewals, expansions, and account growth

Job Requirements

  • Bachelor’s degree in Education, Business, or related field required.
  • 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
  • Experience supporting K–12, higher education, or corporate learning environments a plus.

Benefits

  • This position is eligible for Pearson’s annual incentive program
  • Information on benefits can be found here.

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