• Drive the Quote-to-Cash systems strategy and roadmap, with primary accountability for Salesforce Revenue Cloud (CPQ, Contracts, Orders, Amendments, Renewals), aligned to enterprise Billing and Revenue objectives. • Lead the design, configuration, and optimization of end-to-end Q2C capabilities, supporting complex SaaS, subscription, usage-based, and hybrid commercial models. • Serve as the subject matter expert and escalation point for complex deal structures, lifecycle events, and downstream billing and revenue impacts. • Drive predictable, high-quality delivery through agile, product-centric execution, ensuring scalability, performance, and system integrity. • Partner closely with Sales, Revenue Operations, Finance, Product, and Legal to align commercial strategy, operational processes, and system capabilities. • Ensure clean handoffs and data integrity across integrated platforms, including Salesforce, Billing (e.g., Zuora), ERP, and data ecosystems. • Lead and mentor a high-performing global team of product owners, analysts, and delivery resources with clear ownership and operating rigor. • Establish governance, controls, and KPIs to monitor quote accuracy, order quality, revenue readiness, compliance (ITGC/SOX/ASC 606), and leakage prevention. • Manage technology partners and system integrators to ensure cost-effective, predictable delivery and adherence to Genesys architecture and quality standards.