Our organization is part of a long-established company that has focused on helping working families access financial protection programs for decades. With operations across North America and internationally, the company continues to grow and is currently expanding its remote team.
Customer Service Representative
Location
United States + 2 moreAll locations: United States, Canada, New Zealand
Posted
83 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
Due to continued growth, we’re expanding our remote team and looking for individuals who enjoy helping people and communicating clearly in a professional setting.
- Support members with benefit enrollment and eligibility
- Handle incoming calls and respond to member inquiries
- Explain personalized benefit options using a guided system
- Assist with coverage requests while representing the client’s best interests
- Stay up to date on products, programs, and services through ongoing training
Qualifications
- Strong communication and customer service skills
- Reliable, organized, and comfortable working remotely
- Experience in customer service or call-based roles is a plus, not a requirement
- Willingness to learn — full training provided
Benefits
- 100% remote work
- Paid training
- Competitive earning potential
- Career advancement opportunities
- Full benefits after 90 days
- A culture that supports work-life balance
Company Description
American Income Life is a well-established international benefits organization serving working families across the United States, Canada, and New Zealand, with a dedicated subsidiary in New York. For more than 65 years, we’ve partnered with unions, associations, and member groups to provide life, accident, and supplemental health coverage.
Job Requirements
- Strong communication and customer service skills
- Reliable, organized, and comfortable working remotely
- Experience in customer service or call-based roles is a plus, not a requirement
- Willingness to learn — full training provided
Benefits
- 100% remote work
- Paid training
- Competitive earning potential
- Career advancement opportunities
- Full benefits after 90 days
- A culture that supports work-life balance
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