This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We're looking for an experienced engineering leader to build and scale our Customer Success Engineering (CSE) team at Redpanda. You'll lead a team of Solutions Architects and Scale Solutions Architects who ensure our customers successfully adopt and scale with Redpanda's streaming data platform.

This is a leadership-first role. You need to be technical enough to hire exceptional talent, coach your team through complex customer engagements, and credibly represent CSE in product and engineering discussions. But your primary impact will come through team development, process excellence, and operational leverage—not being the most technical person in every room.

Our CSE model is built on precision and leverage, not long-term embedded engagements. We deliver customer success through focused, high-impact interactions paired with reusable assets that scale our expertise. Rather than solving the same problem repeatedly for individual customers, we invest in creating content, reference architectures, and self-service resources that enable hundreds of customers to succeed independently.

• Think: targeted workshops and architecture sessions that accelerate time-to-value, combined with blogs, videos, documentation, and blueprints that customers can apply on their own.

We work closely with pre-sales to understand opportunities early and ensure smooth handoffs from evaluation to production. And while we're primarily focused on technical enablement today, we're building the foundation for potential professional services offerings as we scale—so experience thinking about services evolution and monetization is valuable.

Qualifications

• 10+ years in customer-facing technical roles such as Solutions Architecture, Forward Deployed Engineering, Professional Services, or Customer Success Engineering.
• 3+ years leading and developing technical teams, ideally in high-growth B2B SaaS or infrastructure software.
• Track record of scaling teams and processes as organizations grow—experience leading traditional SA teams or forward deployed engineering organizations particularly relevant.
• Experience building coverage models that balance high-touch relationships with scaled programs.
• Understanding of the demands of working in a startup environment.
• Customer-first mindset with ability to balance customer advocacy with business priorities.

Requirements

• Solid background in distributed systems (e.g. Kafka, streaming platforms, databases, Spark, Hadoop, etc.) sufficient to hire and coach effectively.
• Understanding of modern cloud architectures (AWS, GCP, Azure) and deployment patterns.
• Ability to have credible technical conversations with senior customer architects and engineers.
• Experience with technical content creation, enablement, and knowledge management.
• Familiarity with enterprise software sales cycles and how technical teams fit into customer journey from pre-sales through production.
• Adaptability to grasp emerging technologies and translate them into customer value—experience with AI/ML infrastructure or agentic systems a plus.

Benefits

• U.S. base salary range for this role is $250,000, not including bonus and/or commission.
• Our salary ranges are determined by role, level, and location.
• As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary.

Company Description

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.

• Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.
• Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a diverse, people-first organization with teams distributed around the globe.

Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.