• Focus on streamlining and improving processes, communication, client satisfaction, and clinical quality outcomes with our client families. • Ensure client families are supported throughout their episode of care by addressing needs and providing service recovery. • Liaise between client families, provider network, internal CCS departments, and other resources to assess and coordinate appropriate behavioral health treatment. • Supports coordination of care to ensure that each client receives high-quality services. • Follow care plan through effective case management. • Assess and address risk, escalating high risk clinical concerns to supervisor. • Serve as a liaison between treatment providers, funding sources, and client families. • Collaborate with key stakeholders to address clinical concerns related to client care.