• Performs a variety of ATM Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence • Responsible for monitoring and processing all ATM transactions related to Deposit Operations of the Bank as well as providing support to our lines of business • Provide advanced support for ATM hardware and software, ensuring continuous and reliable operation • Assist in overseeing the resolution of ATM outages, software/hardware failures, and service disruptions, ensuring timely and effective incident response • Develop, implement, and maintain preventive maintenance schedules for ATM hardware and software to minimize downtime and extend equipment life • Liaise with ATM vendors and service providers to escalate issues, coordinate repairs, and manage software/hardware upgrades • Manage ATM software deployments, configuration changes, and ensure compliance with security policies and regulatory requirements • Conduct thorough investigations of recurring ATM issues, document findings, and recommend solutions to prevent future occurrences • Maintain accurate records of support activities, incidents, maintenance schedules, and system changes • Act as a point of contact for ATM-related technical queries from branch staff, operations teams, and other departments • Identify opportunities to improve ATM support processes, enhance system reliability, and reduce operational costs • Participate in projects as assigned by Operations Management, supporting strategic initiatives, installs, removals, and process improvements • Ensure compliance with regulatory standards and internal policies • Responsible for cash ordering and balancing/reconciliation of ATM network • Manage and ensure business continuity/disaster recovery plans are maintained and tested.