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Role Description

This role is designed for a detail-oriented, proactive professional who will drive operational excellence across HR and Talent Acquisition systems. You will be at the center of maintaining clean, accurate, and compliant people data while delivering high-quality support to employees and candidates. The position involves analyzing data, resolving discrepancies, and supporting end-to-end HR processes, including projects, audits, and system enhancements. You will collaborate cross-functionally with HR teams and stakeholders to optimize workflows, implement AI-driven solutions, and enhance the employee experience. The environment is fast-paced, remote, and globally oriented, offering opportunities to develop HR operations expertise and make a tangible impact on organizational efficiency. This role requires excellent problem-solving, consulting, and communication skills to influence outcomes and strengthen governance.

• Own and manage the day-to-day HR service queue, triaging requests, providing status updates, escalating as needed, and continuously improving service experience.
• Deliver a high-touch, consultative support experience by partnering with HR program owners and business stakeholders to guide employees and candidates through processes.
• Maintain and update employee and candidate records across HR and Talent Acquisition systems, ensuring accuracy, timeliness, and compliance.
• Identify, troubleshoot, and resolve data discrepancies, performing root-cause analysis and implementing corrective actions to protect data integrity.
• Support HR projects, including requirements gathering, risk identification, testing, and implementation of programs and process improvements.
• Maintain clear, audit-ready documentation including SOPs, desk procedures, and knowledge content, while contributing operational insights for process optimization.
• Assist in implementing new policies, procedures, and AI-driven solutions to enhance HR workflows and employee experiences.
• Provide occasional global support outside of normal working hours when required.

Qualifications

• 2+ years of experience in HR, operations, customer support, or related field with a Bachelor’s degree, or 4+ years of relevant experience.
• Experience with HRIS systems, specifically Workday.
• Proficiency with Microsoft Office tools, particularly Excel (pivot tables, VLOOKUPs, formulas) and experience with support platforms like Zendesk preferred.
• Strong analytical and problem-solving skills with attention to detail and the ability to identify patterns, root causes, and process improvements.
• Excellent communication and consulting skills, capable of building relationships and influencing stakeholders.
• Ability to work collaboratively across global, cross-functional teams and manage multiple priorities.
• Curiosity for emerging technologies and interest in leveraging AI to improve HR operations.
• Preferred: Experience in a centralized, global People Services team and familiarity with HR operational best practices.

Benefits

• Competitive base salary and total compensation package.
• Remote work flexibility across the United States.
• Comprehensive health, dental, and wellness benefits.
• Professional development and learning opportunities.
• Supportive, inclusive, and collaborative work environment.
• Opportunity to work with AI-driven tools and innovative HR practices.

Company Description