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Role Description

Our client is seeking a senior ServiceNow SAM Architect to lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within ServiceNow SAM Pro. This role partners with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy.

• Serve as the subject matter expert for ServiceNow SAM Pro, aligning configuration to business requirements and ITAM best practices.
• Configure and customize SAM Pro capabilities including:
  • Software discovery and normalization
  • Reconciliation
  • License management
  • Compliance reporting and dashboards
• Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage.
• Create and maintain technical documentation (design specs, configuration guides, SOPs).
• Integrate SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).
• Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity.
• Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency.
• Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization.
• Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets.
• Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance.

Qualifications

• Active Secret clearance
• 15+ years of relevant experience (bachelor’s degree may substitute for 5 years)
• 5+ years supporting/configuring IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)
• 3+ years implementing/configuring ServiceNow SAM Pro
• Experience with software licensing models (perpetual, subscription, SaaS) for major vendors (e.g., Microsoft, Oracle, Adobe)
• Experience with software discovery tools and techniques
• Strong data analysis and reporting experience
• Proficiency with ServiceNow scripting (JavaScript)
• Experience with ServiceNow integrations (REST APIs, web services)
• Strong analytical/problem-solving and communication skills; able to work independently and in a team

Preferred Qualifications

• ServiceNow CMA/CTA (SAM-focused)
• ServiceNow CSA
• CIS-SAM (Implementation Specialist – Software Asset Management)
• ITIL Foundation