AI & Innovation Director
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
2 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
ClearSource is looking for a Director of Innovation who has gone beyond experimenting with AI — someone who has shipped real products and tools powered by large language models (LLMs) inside a company. You will own our AI roadmap end-to-end:
- Identifying high-impact use cases
- Building or overseeing the tools that bring them to life
- Driving adoption across the business
This is a player-coach role. You will lead a small team while staying hands-on technically:
- Scoping solutions
- Guiding architecture decisions
- Rolling up your sleeves when needed
You report to a VP/SVP and will work cross-functionally with Operations, Technology, and Client Services to embed AI into the fabric of how ClearSource operates.
Qualifications
- 5+ years in a product, engineering, or technology leadership role
- Demonstrated track record of shipping AI/LLM-based tools or products into production
- Hands-on experience with LLM APIs (OpenAI, Anthropic Claude, Google Gemini, or open-source equivalents)
- Experience managing or mentoring a technical team
- Ability to bridge the gap between technical implementation and business stakeholder communication
Requirements
- Actually built and launched LLM-powered products inside a company
Benefits
- Monitor the LLM ecosystem (OpenAI, Anthropic, Google, open-source models) and evaluate new capabilities for business applicability
- Build and maintain relationships with key AI vendors and platform partners
- Report progress, ROI, and forward-looking strategy to senior leadership
Preferred Experience
- Background in BPO, contact center, or tech-services environments
- Experience with RAG (Retrieval-Augmented Generation), fine-tuning, or prompt engineering at scale
- Familiarity with enterprise AI governance frameworks and responsible AI principles
- Prior work in a multi-geo or global team environment
Job Requirements
- 5+ years in a product, engineering, or technology leadership role
- Demonstrated track record of shipping AI/LLM-based tools or products into production
- Hands-on experience with LLM APIs (OpenAI, Anthropic Claude, Google Gemini, or open-source equivalents)
- Experience managing or mentoring a technical team
- Ability to bridge the gap between technical implementation and business stakeholder communication
- Actually built and launched LLM-powered products inside a company
Benefits
- Monitor the LLM ecosystem (OpenAI, Anthropic, Google, open-source models) and evaluate new capabilities for business applicability
- Build and maintain relationships with key AI vendors and platform partners
- Report progress, ROI, and forward-looking strategy to senior leadership
- Preferred Experience
- Background in BPO, contact center, or tech-services environments
- Experience with RAG (Retrieval-Augmented Generation), fine-tuning, or prompt engineering at scale
- Familiarity with enterprise AI governance frameworks and responsible AI principles
- Prior work in a multi-geo or global team environment
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