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Role Description

Conducive Consulting is seeking an experienced Observability Engineer specializing in Splunk IT Service Intelligence (ITSI) to design, implement, and optimize enterprise observability solutions for our clients. This role requires strong technical expertise in Splunk ITSI, a deep understanding of IT operations, and the ability to translate business requirements into actionable monitoring and service intelligence strategies.

• Design, deploy, and configure Splunk ITSI solutions for enterprise clients
• Develop service hierarchies, KPIs, glass tables, and episode review configurations
• Implement entity modeling and service templates aligned with business services
• Integrate Splunk ITSI with infrastructure, application, and cloud monitoring tools
• Build correlation searches, threshold policies, and adaptive thresholding models
• Optimize ITSI performance and scalability
• Lead client workshops to define observability strategy and service modeling frameworks
• Develop documentation, architecture diagrams, and operational runbooks
• Provide mentorship to junior engineers and client teams
• Support pre-sales activities, including solution design and technical presentations

Qualifications

• 3+ years of hands-on experience with Splunk Enterprise
• 2+ years of experience implementing Splunk ITSI in production environments
• Strong knowledge of IT operations and ITIL frameworks
• Proficiency with SPL (Search Processing Language)
• Experience with event correlation and alert tuning
• Familiarity with AWS, Azure, or GCP
• Strong communication and client-facing skills