Client Specialist
Location
United States
Posted
1 day ago
Salary
$18 / hour
Job Description
Role Description
The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.
- Communicate status updates to clients via email and phone
- Work together with request processing team adjusting and re-issuing requests
- Collaborate with clients solving issues/concerns
- Solid ability to obtain records/materials for case/insurance claim
- Record communications to/from clients and records custodians
- Work with clients for fee approvals, cancellations, holds, and other items
- Perform other duties as assigned
Qualifications
- Excellent verbal and written communication skills
- Commitment to excellence and high standards
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Strong interpersonal skills
- Ability to deal effectively with individuals at all organizational levels
- Good judgment and ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Ability to work independently and as a member of various teams and committees
- Acute attention to detail
Requirements
- Highly self-motivated
- Dependable
- Excellent time-management skills
- Dedicated to quality work
- Strong analytical and problem-solving skills
- Exceptional focus on priorities
- Proven proficiency in Microsoft Word, Excel, and web browser search engines
Benefits
- Starting Rate: $18 hourly
- Hours: 9am to 5pm, Monday through Friday (West Coast)
- Required: successful completion of Background and Drug Screens
Work Environment
- Must be able to work with all staff to ensure the standards of MCS are met
- Attitude: Presents self to customers with appropriate attitude
- Privacy: Respects customer privacy; maintains a secure and trusting work environment
- Phone Etiquette: Follows department standards
- Appearance: Maintains an appropriate professional appearance
- Customer Waiting: Provide service to customer keeping the client informed of progress
- MCS education: Meets all department educational requirements
Equipment Software
- Proficient in MS Office and Google Apps
- Proficient with MCS portal sites
- Proficient with MCS Direct Admin Site
- Proficient with MCS Direct Site
Job Requirements
- Excellent verbal and written communication skills
- Commitment to excellence and high standards
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Strong interpersonal skills
- Ability to deal effectively with individuals at all organizational levels
- Good judgment and ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Ability to work independently and as a member of various teams and committees
- Acute attention to detail
- Highly self-motivated
- Dependable
- Excellent time-management skills
- Dedicated to quality work
- Strong analytical and problem-solving skills
- Exceptional focus on priorities
- Proven proficiency in Microsoft Word, Excel, and web browser search engines
Benefits
- Starting Rate: $18 hourly
- Hours: 9am to 5pm, Monday through Friday (West Coast)
- Required: successful completion of Background and Drug Screens
- Work Environment
- Must be able to work with all staff to ensure the standards of MCS are met
- Attitude: Presents self to customers with appropriate attitude
- Privacy: Respects customer privacy; maintains a secure and trusting work environment
- Phone Etiquette: Follows department standards
- Appearance: Maintains an appropriate professional appearance
- Customer Waiting: Provide service to customer keeping the client informed of progress
- MCS education: Meets all department educational requirements
- Equipment Software
- Proficient in MS Office and Google Apps
- Proficient with MCS portal sites
- Proficient with MCS Direct Admin Site
- Proficient with MCS Direct Site
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