• Build a Culture of Working Back from the Customer • Ensure exceptional customer experiences through the application of the Five Below service model that empowers crew to say yes to customers. • Create and sustain a sales culture that achieves district business performance results. • Lead execution of and follow up on all company merchandising and operational standards through close monitoring of merchandise flow and sell through. • Challenge and equip store managers to creatively anticipate the needs of the customer and understand the why behind the what. • Attract, lead and develop teams that are ambassadors of Five Below’s culture. • Regularly visit stores to learn from and recognize leaders who are driving business performance and to coach and develop leaders who need support. • Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports. • Ensure people feel cared for and connected to each other and foster a culture that values inclusion and diversity. • Execute a talent strategy that attracts quality candidates and retains the best talent to make Five Below an employer of choice. • Foster career growth through individual goal and development planning and performance coaching. • Partner with Store Managers and Human Resources for employee coaching / counseling, performance documentation and employee relations matters. • Develop a peer network internally and externally to build strong recruitment pipelines and succession plans for your district. • Inspire accountability by providing training, coaching, and consistent feedback to your team. • Lead district to deliver sustained business performance and productivity. • Clearly communicate Five Below’s vision for the crew that empowers them to meet or exceed company objectives. • Leverage reports and metrics to make decisions that positively impact sales, customer experience, profitability, shrink, payroll, and staffing. • Equip store managers with business acumen, including a focus on financial management issues, critical controls and adherence to company policy. • Analyze daily, weekly, monthly business results and store visits to pursue ways to drive greater performance level of direct reports. • Build strong relationships and work closely with corporate business partners (i.e., HR, visual operations, asset protection, etc.) to capitalize on business opportunities. • Achieve results without compromising quality or integrity of work and adhere to company policies and local, state, and federal laws.