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Role Description

The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery.

• Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
• Act as the voice of the customer within DevOps and service delivery teams.
• Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
• Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
• Drive service innovation, automation, and continuous improvement.
• Define and monitor service KPIs, SLOs, and operational performance metrics.
• Oversee delivery of service enhancements and operational process improvements.
• Communicate service performance, adoption, and outcomes through dashboards and reporting.

Qualifications

• 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
• Strong understanding of IT service management frameworks (e.g. ITIL).
• Experience owning and delivering service-oriented or platform solutions.
• Ability to translate business objectives into actionable technical requirements.
• Excellent stakeholder management, communication, and prioritisation skills.
• Experience working with SaaS, cloud platforms, and Agile delivery models.
• Degree in a relevant discipline or equivalent professional experience.
• Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.

Company Description

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.