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Role Description

Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Sr. Team Lead, Originations Title & Close. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth.

A Day in the Life

• Carry a reduced production pipeline
• Serve as the primary contact within the team for all requests, issues and escalations
• Conduct employee training sessions, as needed
• Oversee and assist with recruiting new qualified vendors to be added into the database
• Maintain professional relationships with vendors
• Update county coverage area and fees, ranks, and turn times
• Review performance and quality of vendors
• Review and approve all time and attendance records
• Escalate any employee relations concerns to direct Manager or higher for review and resolution
• Work with your direct manager to facilitate the Annual Review process for your direct reports
• Communicate with vendors regarding performance and quality
• Assist with daily order management, as needed

Qualifications

• High School diploma or equivalent preferred
• 2+ years’ prior title or closing experience, and/or prior supervisory experience
• Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)
• Detail oriented, efficient and organized
• Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
• Must be able to work overtime if needed
• Must be able to multi-task

Requirements

• Basic Excel knowledge
• Prior title or closing experience, and/or prior supervisory experience
• Excellent customer service and communication skills
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• A penchant for excellence with strong attention to detail