• Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs • Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes • Support hiring, onboarding, and ramp of new TPMs as the team grows • Provide ongoing performance feedback, career development, and mentorship • Act as an escalation point for complex customer challenges and delivery risks • Own delivery excellence across a portfolio of enterprise implementations • Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness • Drive standardization of implementation methodologies, templates, and best practices • Monitor program health, risks, dependencies, and timelines across customers • Ensure adoption strategies are embedded into every enterprise implementation • Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter) • Partner with CS leadership to ensure smooth transition from implementation to steady-state success • Define and track adoption and readiness metrics post-launch • Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments • Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers • Communicate program health, risks, and outcomes to internal executive stakeholders • Build trusted relationships with senior customer stakeholders and executive sponsors • Improve tooling, workflows, and reporting for enterprise delivery at scale • Balance customer-specific customization with repeatable, scalable processes • Ensure compliance with enterprise security, data integrity, and operational standards