• Partner with customers to understand their needs, providing expert guidance and training on how to use Willow’s product and the skills library. • Provide leadership for internal teams on how to best implement skills for a customer’s specific building and systems to help them achieve their high level goals. • Iteratively improve the existing skills library by collecting and analysing customer feedback, experimenting to find solutions, and testing the results across customers. • Translate domain expertise into rule-based logic (skills) to monitor building operations using Willow’s low-code environment, Activate Technology. • Serve as a technical expert that deeply understands the Willow Activate Technology, Skills Library and Building Systems. • Partner with other Willow product, engineering and sales teams to refine product roadmaps and growth plans focused on delivering value to customers. • Maintain and grow a deep working knowledge of the building industry, from key stakeholders to industry pain points and key trends