• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture. • Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics. • Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team • Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed. • Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted. • Developing and issuing warnings and corrective action plans, as required. • Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals. • Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. • Lead any escalation concerns high-severity issues encountered by customers and team members, whether originating from within the team, directly from customers, or from other HighLevel departments. • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom. • Other duties may be assigned and/or modified as business needs change.