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Role Description

As a Manager of Solutions Engineering for the West region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well.

What will you be doing?

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
• Get the best out of your team with a servant-based leadership approach.
• Direct the bulk of your day-to-day work based on guidance and goals from leadership.
• Partner with the East Sales leadership on customer programs, marketing initiatives, and community/company events.
• Executive sponsorship of key accounts in the region.
• Understand your key customers’ strategies for adoption of Grafana technologies.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering.
• Own and report on the quarter over quarter cadence of your team.
• Find and drive enablement and sell with/through with channel partners in the region.

Qualifications

• Must be located in Texas.
• Must be fluent in English and Spanish or Portuguese (both written and spoken).
• 3-4 years experience leading a team as a manager.
• 7-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer, etc.
• Proven track record of mentoring, developing people and managing performance over time.
• Open Source selling or Cloud first/Product led sales go to market motion a big plus.
• Direct experience implementing and/or executing a formal sales methodology, e.g., COM, Value selling, qualification frameworks like MEDDPICC.
• Direct experience selling monitoring/data/visualization products.
• Proven ability to own a book of business and exceed quarterly targets.

Benefits

• In the United States, the OTE compensation range for this role is $241,000 - $286,000.
• Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
• Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
• Global annual leave policy of 30 days per annum.
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - A culture of collaboration and shared purpose.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - Thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key - We operate a global annual leave policy of 30 days per annum.

Equal Opportunity Employer

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.