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Role Description

At Curana Health, we’re scaling fast—and we’re intentional about how we scale. We’re looking for a Director of HR Operations who brings a strong operations mindset, a passion for process improvement, and a track record of building scalable service delivery models. This role is ideal for someone who loves turning complexity into clarity, building systems that work, and using data and dashboards to drive smart decisions. Our ideal candidate has scaled and owned an operations function end-to-end and can now bring that leadership mindset to Healthcare People Operations, supporting a rapidly scaling organization. You’ll own Curana’s HR service delivery engine and help design the future of how HR operates across a national, mission-driven healthcare organization.

Essential Duties & Responsibilities

• Own and scale HR service delivery
• Design and run Curana’s HR Help Desk, including SLAs, routing, tiered support, and a searchable knowledge base.
• Build and publish dashboards that show volume, turnaround time, root causes, and trends—and use them to drive continuous improvement.
• Lead Workday operations and people systems execution
• Partner closely with HRIS to design and maintain transaction workflows (onboarding, offboarding, job changes, performance, goals, job architecture).
• Establish data governance, testing practices, and release/cutover processes that keep the system stable and trustworthy.
• Create operational excellence through standardization
• Build and govern HR SOPs, documentation, and SharePoint architecture with clear version control and audit cycles.
• Ensure Curana is always “audit ready” through strong documentation and process discipline.
• Oversee benefits, LOA, and ADA operations
• Provide daily oversight of Benefits and LOA teams, resolve escalations, and ensure regulatory compliance.
• Drive M&A HR operations
• Lead pre-close readiness, data migration, credentialing coordination, access provisioning, and onboarding waves.
• Stabilize HR operations post–Day 1 and integrate new entities into Curana’s operating model.
• Guide fleet operations governance
• Partner with Risk and Legal on policies, documentation, communications, and incident handling.
• Build and develop a high-performing team
• Lead HR Generalists, HR Ops Coordinators, HR Support Specialists, Benefits, and LOA team members.
• Clarify roles, balance workloads, and coach toward a service-oriented, data-driven culture.
• Tell the story with data
• Deliver monthly HR Ops insights to HR leadership (SLA performance, error rates, root causes, improvement plans).

Qualifications

• A strong operator who has led complex, high-volume environments and loves building scalable processes.
• Comfortable living in dashboards and using data to prioritize and influence.
• Calm in ambiguity, structured in execution, and energized by growth.

Requirements

• 8+ years of HR operations and/or systems leadership experience.
• Hands-on Workday experience required.
• Proven strength in process design, project management, and continuous improvement.
• Experience building or scaling HR shared services or service delivery models.