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Role Description

As a Contract Engagement Specialist, you will serve as a key first point of contact—providing critical client support during initial calls. Using your clinical insights, you will conduct brief assessments, identify client needs, and offer resource-based support. This role is essential in creating a safe, stigma-free environment and ensuring each individual receives compassionate, high-quality care from the very first interaction.

Contract Details:

• Contract term: March 2 – May 31
• Start date: March 2 for training; regular shifts begin March 6
• Schedule: Fridays and Saturdays, 7:00 AM–3:00 PM CST, plus participation in a weekly team meeting
• Compensation: $37 per hour

Why This Role Matters:

• Your expertise will directly impact clients’ journeys toward recovery.
• You will serve as a vital link in delivering front-line, life-changing support—laying the foundation for ongoing treatment and well-being.

Key Responsibilities:

• Conduct brief client assessments during initial calls
• Provide crisis support, facilitate client admissions, referrals, and resource navigation
• Schedule appointments and verify insurance to ensure a seamless client experience
• Maintain detailed, timely documentation using CRM, EMR, and telehealth platforms
• Collaborate with internal teams to deliver personalized, effective care

Qualifications

• Bachelor’s degree in counseling, social work, psychology, or related field (preferred)
• Experience in mental health, crisis intervention, or client-facing roles (acceptable if relevant)
• 1+ years’ experience in client support or healthcare (preferred)
• Compassionate, professional, and dedicated to supporting client success
• Strong communication, organizational, and digital skills (Microsoft Office, Google Suite, CRM/EMR platforms)
• Bilingual English/Spanish is a plus

Benefits

• Flexible remote work environment
• Collaborative, respectful team culture
• Ongoing professional development opportunities

Company Description

At Kindbridge Behavioral Health, we are dedicated to transforming mental health care through compassion, innovation, and flexibility. Specializing in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools, we are experiencing rapid growth and are seeking dedicated individuals to join our team on a contract basis.