• Assists in planning, and coordinating both global and regional clinical, biostatistics and data management operational activities of the Clinical Department as applicable. • Manages select Clinical Associates within the Clinical Department. • Allocates workload for all clinical, biostatistics and data management projects; May take on all the duties and responsibilities of one or more of the functions of the direct reports and/or lead projects, as needed • Confirms appropriate regulations and procedures are applied and followed for relevant operational services. Works with regional Director and global leaders to balance alignment with local requirements and global approach. • Works with staff to ensure client expectations are met including schedule, cost and quality of services. • Assists direct reports in developing effective strategies for communicating with and motivating project team members. • Intervenes and problem-solves with challenging clients as necessary. • Provides opportunities and coaching to promote education and further direct reports’ understanding of the clinical development process including client business strategy, local regulatory and marketing requirements, and challenging financial, technical, client service and timeline issues. • In conjunction with the global team, proposes and implements systems to support internal improvement and NAMSA’s long-term growth. • Maintains qualified staff by recruiting, selecting, orienting, and training Associates, and developing personal growth opportunities via training plans, quality oversight/assurance and/or career path planning. • In support of the clinical department financial goals, may assist with budget forecasting requirements/capacity; preparing annual budgets; scheduling and overseeing expenditures, analyzing variances; and initiating corrective actions. • Participates in meetings with prospective clients. • May present on clinical topics at regional and local conferences, seminars and NAMSA events, as needed, and supports team member involvement in these activities. • Provides scope of project and relevant information to support the creation of proposals. Identifies opportunities to bring in new projects/clients. • Offers opportunities to clients for expansion of services to be provided by NAMSA.