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Role Description

The Application Support Analyst – Implementations is a key contributor to ensuring the stability and success of business-critical applications while driving pharmacy onboarding and offboarding processes. This role encompasses system configuration, validation, and deployment across multiple platforms, as well as troubleshooting technical issues to maintain seamless operations. The analyst works closely with cross-functional teams, including Implementation, IT Administration, Development, Operations, and Helpdesk, to align project timelines and deliver high-quality solutions in a dynamic environment.

In addition to technical support, this position involves:

• User acceptance testing
• End-user training
• Creation of detailed documentation for workflows and system changes
• Identifying opportunities for process improvement
• Contributing to performance initiatives that enhance operational efficiency

Ideal candidates possess a strong understanding of pharmacy workflows, experience in application support and implementation, and the ability to communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Pharmacy Technician Certification preferred.
• Experience: 2-4 years of experience in application support, system implementation, or IT operations.
• Hands-on experience with user acceptance testing, troubleshooting software issues, and creating documentation/training materials.
• Experience in pharmacy systems or healthcare technology environments.
• Familiarity with Pharmacy Operations, PBM processes, and healthcare interface standards (HL7, NCPDP D.0).
• Exposure to SDLC concepts and tools such as Jira and Confluence.

Requirements

• Strong understanding of pharmacy workflows and operational processes.
• Competence in triaging software issues, providing detailed escalation recommendations for timely resolution.
• Familiarity with application development and implementation processes.
• Knowledge of Pharmacy Operations workflows and healthcare interface standards (e.g., HL7, NCPDP D.0) is highly desirable.
• Experience performing user acceptance testing (UAT) and validating application functionality.
• Ability to develop clear and comprehensive training materials and workflow documentation.
• Experience delivering end-user training sessions and supporting adoption of new systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
• Working knowledge of Atlassian tools, including Confluence and Jira, for documentation and issue tracking.
• Basic understanding of Software Development Life Cycle (SDLC) principles.
• Strong organizational skills with the ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills, with the ability to convey technical and non-technical information clearly to diverse stakeholders across healthcare, IT, and administrative teams.

Benefits

• Diverse and inclusive work culture that supports a flexible work model.
• Competitive compensation.
• Comprehensive health benefits package.
• Comprehensive mental health and wellbeing resources.
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
• Company-paid basic life/AD&D, short-term and long-term disability insurance.
• Rx, dental, vision, other voluntary benefits, and FSA.
• Employer-matched 401k Plan.
• Industry-leading PTO plan.
• And more!