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Role Description

The Call Center Outreach Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets.

• Handle outbound calls professionally and efficiently
• Must have strong customer service skills
• Handle and resolve scheduling issues with Provider Office while on the call
• Log all call transactions into the designated computer software system(s)
• Ability to assess and escalate calls as needed
• Responsible to meet company set performance goals (KPIs)
• Must be a team player and willing to adapt to change
• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
• Assist with additional work duties or responsibilities as evident or required

Qualifications

• High school diploma or GED is required
• 2-3 years Contact Center experience, outbound call and/or sales call experience required
• 1-2 years of customer service experience required
• 1+ year experience working in a remote capacity required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone
• Able to interpret and communicate information accurately
• Possess good judgment, patience, and diplomacy
• Ability to work in fast-paced, results-based environment
• Moderate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions
• Consistent and reliable attendance

Requirements

• Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
• The estimated base pay range per hour for this role is: $15 — $16 USD
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• This job is not eligible for employment sponsorship.

Benefits

• Datavant is committed to a work environment free from job discrimination.
• We are proud to be an Equal Employment Opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.