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Role Description

We’re looking for a high-energy, detail-oriented Follow-Up Specialist to support our real estate acquisitions team. This role is focused on high-volume outbound follow-up calls, warming up homeowners who have already expressed interest, and live-transferring motivated sellers to our acquisitions managers. This is not a closing role and does not require real estate experience. It does require comfort on the phone, strong English communication skills, and the ability to follow a proven script with discipline.

What Success Looks Like in This Role:

• Consistently hitting daily call targets
• Live-transferring motivated sellers to acquisitions daily
• Following the scripts and processes without deviation
• Keeping clean CRM notes so the team can move fast
• Showing urgency, reliability, and ownership every day
• Make 50–80+ outbound follow-up calls per day to homeowners who have already requested information
• Contact new inbound leads if acquisition managers are unavailable
• Follow a provided script exactly - no over-qualifying, pricing, or analysis
• Identify warm and motivated sellers and live transfer them to an acquisitions manager
• Update notes and call outcomes accurately in the CRM
• Maintain speed, urgency, and consistency throughout the day
• Participate in daily huddles and coaching via Microsoft Teams

Qualifications

• 1+ year of phone-based sales, call center, or appointment setting experience
• Strong spoken English with a neutral or easily understood accent
• Comfortable making high-volume outbound calls
• Coachable and process-driven (must follow scripts and workflows)
• Reliable internet connection and quiet home workspace
• Comfortable working US Eastern Time hours
• Real estate experience is helpful but not required