• Manage complex client relationship(s) and advocate for the client • Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership across the client organization • Oversee all engagements with the client to achieve consistency in strategy, messaging and quality of interaction, adjust contractual scope as appropriate. • Provide oversight of implementation delivery to ensure that value is delivered to the client as committed • Continuously grow the reference-ability of the client and ensure clients actively promote the value of the client relationship • Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes and contractual interactions • Serve as the escalation point and facilitate resolution of issues requiring executive attention • Manage the overall execution and relationships within assigned clients. • Track and report client status, outlining clients at risk and where additional opportunities for sales exist. • Work with consulting to define an optimal strategy for clients to enhance efficiency and profitability. • Building and maintaining strategic partnerships at all levels of the organization in addition to overseeing all company related engagements, growing overall reference-ability, driving value, maintaining and advancing growth strategies and revenue and managing daily operational processes and interactions. • Coordinate with TruBridge Financial Health to create an optimal client experience between business units.