The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. These treatments are delivered by a highly-skilled clinical nursing staff and monitored by board-certified advanced practitioners. Vivo Infusion has received The Gold Seal of Approval™ from The Joint Commission.
Patient Access Specialist
Location
United States
Posted
3 days ago
Salary
$23 - $24 / hour
Seniority
Mid Level
Job Description
Role Description
As the Patient Access Specialist, you will play a crucial role in supporting the Intake Process. You will collaborate with the Revenue Operations Lead and Manager to ensure thorough processing of referrals and patient scheduling. In this position, you will also provide excellent customer service, gathering insurance authorizations and eligibility verifications.
Qualifications
- High school diploma or equivalent, required.
- 2 years of experience working in a similar capacity within the healthcare industry, required.
- 1 year working in a patient-facing or customer service role, required.
- Microsoft Office, Outlook, Excel, and PowerPoint proficiency, required.
- Knowledge of Medicare & commercial/private insurance benefits, medical authorizations and billing, HIPAA, and medical abbreviations and terminology, preferred.
- Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other staff members, patients, vendors, and physicians, and be fluent in written and spoken English, required.
- Prior experience working with sensitive information and maintaining confidentiality, preferred.
- Private secure internet connection for your designated at-home work environment, required.
Requirements
- 2 years of experience working in high-volume insurance verification, benefits, and eligibility/authorizations.
- 2 years of medical billing and authorizations or managing physician referrals.
- 1 year experience working in a customer service or patient-facing role.
Benefits
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Buy-back, PTO Rollover, and PTO Donation Program.
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
Company Description
The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.
Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. These treatments are delivered by a highly-skilled clinical nursing staff and monitored by board-certified advanced practitioners.
Vivo Infusion has received The Gold Seal of Approval™ from The Joint Commission.
Job Requirements
- High school diploma or equivalent, required.
- 2 years of experience working in a similar capacity within the healthcare industry, required.
- 1 year working in a patient-facing or customer service role, required.
- Microsoft Office, Outlook, Excel, and PowerPoint proficiency, required.
- Knowledge of Medicare & commercial/private insurance benefits, medical authorizations and billing, HIPAA, and medical abbreviations and terminology, preferred.
- Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other staff members, patients, vendors, and physicians, and be fluent in written and spoken English, required.
- Prior experience working with sensitive information and maintaining confidentiality, preferred.
- Private secure internet connection for your designated at-home work environment, required.
- 2 years of experience working in high-volume insurance verification, benefits, and eligibility/authorizations.
- 2 years of medical billing and authorizations or managing physician referrals.
- 1 year experience working in a customer service or patient-facing role.
Benefits
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Buy-back, PTO Rollover, and PTO Donation Program.
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
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