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American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Platform Director – Order Management, Product Fulfillment Solutions

DirectorDirectorFull TimeRemoteLeadTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

4 days ago

Salary

$135K - $150K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

• Develop and communicate a compelling product vision and multi-year roadmap aligned with business objectives in fulfillment, logistics, and order management. • Translate business goals, operational challenges, and customer insights into clear product strategies. • Continuously assess industry trends, competitive offerings, and emerging technologies to identify opportunities for innovation. • Partner closely with execution, process excellence, software engineering, IT, and finance, to define product needs and prioritize value. • Serve as the primary liaison between business stakeholders and technical teams, ensuring shared understanding of goals and constraints. • Facilitate clear communication, alignment, and decision making across teams. • Ensure the creation of detailed user stories, acceptance criteria, process flows, and feature definitions in part from consultation with diverse stakeholders. • Own the product backlog — actively influence the priorities based on business value, technical complexity, and strategic alignment while remaining flexible for the business prioritization process and ESC direction to determine what comes next. • Validate delivered functionality through testing, user feedback sessions, and operational pilots. • Ensure product changes deliver intended business outcomes, including performance, reliability, and user adoption.

Job Requirements

  • Bachelor's degree required.
  • Minimum 7 years of related experience or equivalent combination of education and related experience required.
  • 5 years of management experience.
  • 3 years of product management experience.
  • Effective verbal and written communication skills.
  • Ability to apply technical expertise to resolve problems.
  • Ability to effectively prioritize and execute tasks efficiently.
  • Effective Management skills.
  • Ability to plan strategy and drive results.
  • Ability to work on a team.
  • Travel: may be required.

Benefits

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 19 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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