Summary

We're looking for the right person to join our Enterprise Research and Design Team, where you’ll play a key role in the creation and evolution of exceptional experiences for tens of millions of visitors and customers of all demographics and abilities. The team comprises Digital Product, User Experience, Content, User Research, Accessibility, and Design Operations professionals whose work spans both public and authenticated websites and mobile apps.

As a Senior User Researcher, you will be responsible for strategizing, developing, and executing end-to-end user research projects and initiatives. You’ll interpret research outcomes, propose next steps, and be able to summarize recommendations that directly support the customer experience. Your work will be critical in helping the team identify opportunities to improve our digital experiences based on user needs, desires, and expectations.

Research activities include card sorting, heuristic evaluation, usability testing (remote and in-person), interviews, surveys, and other methods.

You’ll work hand-in-hand with other user researchers, as well as UX designers, product owners, content strategists, accessibility experts, leadership, vendors, data analysts, and IT development teams.

Responsibilities

• Lead qualitative and quantitative user research initiatives that inform the design of Cigna digital products (generative and evaluative)

• Place what is learned during the research and effectively tell it through a story that creates empathy and invoked action

• Develop detailed recommendations and reports from research performed, and present this work to project, stakeholder, and executive teams across the enterprise

• Create participant screeners and develop participant-recruitment strategies

• Stay on top of evolving usability practice tools and methods

• Educate business teams on research and usability best practices

• Think holistically across lines of business and focus on outcomes

• Create connection points with other researchers and partners to triangulate data and provide a clearer picture for stakeholders

Qualifications

• 5+ years' of hands-on experience conducting UX research in an applied setting

• Proven success creating and executing impactful user experience research studies in a fast-paced environment

• Demonstrated ability to translate user research results and UX best practices into actionable insights and recommendations

• Deep understanding of how to apply research methods to collect statistically valuable insights that take into account business objectives

• Experience with both in-person and remote usability testing (moderated and unmoderated)

• Ability to thrive in a complex organization

• Excellent communication, interpersonal, and presentation skills

• Journey mapping / ecosystem mapping experience

• Design thinking / Continuous Discovery Methods background

• Statistical and quantitative expertise (high familiarity with manipulating large data sets, survey design, cross-tab analysis, etc.)

• Familiarity with statistical measurement tools such as SPSS, SAS, and R

• Prior health insurance knowledge / experience is a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 121,600 - 202,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.