• Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements. • Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions. • Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization. • Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s. • Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships. • Integrate product and service initiatives with resource deployment. • Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals. • Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer. • Recruit, hires and retain top talent. • Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions. • Coach and motivate. • Expand ways to overcome service business challenges and improve performance. • Train and develop. • Manage performance issues.