• Own and lead the company’s global UKG Pro WFM platform, serving as the primary point of accountability for system strategy, configuration, and ongoing operations. • Lead UKG‑related projects and partner with cross‑functional team members to manage and execute system administration, maintenance, support, and future enhancements in alignment with company objectives and the established governance model. • Develop and maintain best practices, documentation, and reporting to support internal customers (employees and managers) while enabling business objectives and ensuring compliance with global regulatory requirements. • Responsibilities also include the configuration and administration of all relevant UKG Pro WFM modules, workforce analytics and business analysis, testing and deployment of enhancements, and planning and execution of UKG annual tasks and bi‑annual release updates. • Own and manage the backlog of UKG enhancement requests, including prioritization and coordination of delivery with key stakeholders. • Partner closely with HR, Payroll, and IT to ensure system stability, configuration accuracy, and alignment with business needs. • Collaborate with team members to respond to inquiries from internal customers (employees and managers), providing Tier 2 and above support as needed. • Ensure all enhancements and configuration changes are delivered in accordance with the established governance model and company objectives. • Develop and maintain user documentation and learning materials to enhance user experience and drive digital adoption of the UKG system. • Serve as an internal consultant and SME for UKG Pro WFM. • Identify, document, and implement business rules and system configuration changes to support current and future organizational needs. • Develop a strong understanding of business challenges and requirements, and deliver thoughtful, sustainable, and technically sound recommendations, solutions, and data insights. • Partner with cross‑functional teams with varying priorities to support process design and optimization that aligns with governance standards and business objectives. • Mentor and develop other team members to act as effective consultants to the business and grow as techno‑functional SMEs.