• Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations. • Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition. • Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions. • Ensure on-time, predictable renewals with clear forecasting and risk mitigation. • Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases. • Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations. • Build and maintain a healthy, accurate expansion pipeline for assigned accounts. • Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment. • Build trusted relationships with senior decision-makers and economic buyers within each account. • Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage. • Act as a senior point of escalation for commercial and relationship-driven issues. • Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership. • Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.