Midi Health
Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.
Senior Director, Quality & Safety
Location
United States
Posted
53 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Shape the future of clinical quality, encounter quality, and innovation at Midi.
• Lead analytics at the intersection of AI, clinical care, compliance, and patient experience.
• Build scalable systems that improve patient outcomes and clinician success.
• Own analytics around scribe AI tools (speech-to-text transcription + Script AI insights), ensuring outputs become clear reports and dashboards.
• Develop analytics on clinician–patient interactions, training opportunities, operational/tech barriers, and clinical trends.
• Lead process improvement (PI) initiatives to strengthen quality, reduce variation, and improve outcomes.
• Partner with Product and Operations teams to integrate AI-driven findings into workflows.
• Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility into performance and outcomes.
• Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care.
• Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency.
• Maintain rigorous documentation and communicate program status/results to stakeholders.
• Partner with Learning & Development to evaluate the Onboarding process with quantitative data aligned to practice patterns.
• Contribute to strategic planning as Midi expands into complex care while maintaining excellence in menopause, perimenopause, weight, and midlife primary care.
Job Requirements
- 8+ years of experience in clinical operations, quality and patient safety management, or health services research.
- Demonstrated success in leading data-rich clinical programs and translating findings into operational improvements.
- Proven ability to bridge technical and clinical teams, driving agile and scalable innovation.
- Obsessed with time and efficiency: respects deadlines, starts on time, and finishes on time.
- Holds self and colleagues accountable, thrives in fast-paced environments, and avoids stagnation.
- Analytical Skills: Proficiency with data analysis and reporting tools (e.g., Google Sheets, Quicksight) and the ability to interpret and articulate data clearly.
- Certifications: CPHRM, CPPS, or equivalent strongly preferred
- Clinical Background: RN or other clinical experience preferred. Familiarity with telehealth-specific licensure, disclosure, reporting considerations, and AthenaHealth EMR preferred.
Benefits
- Competitive base salary
- Equity
- Benefits
- Paid time off
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