Customer Success Manager
Location
United States
Posted
3 days ago
Salary
$3.5K - $4.5K / month
Seniority
Lead
Job Description
Role Description
The Customer Success Manager (CSM) will take ownership of client relationships and drive strong results for a fast-growing lead generation marketing agency focused on home service businesses.
Key Responsibilities
-
Client Relationship Management:
- Serve as the main point of contact for client accounts
- Conduct weekly or bi-weekly strategy calls with clients
- Maintain proactive communication via calls, messaging, and updates
- Ensure clients clearly understand campaign performance and results
-
Strategic Marketing Guidance:
- Analyze marketing performance across Facebook Ads, Google Ads, and SEO
- Translate marketing data into clear, actionable insights for clients
- Provide strategic recommendations to improve campaign performance
-
Client Success & Retention:
- Own client satisfaction, retention, and relationship growth
- Proactively address issues and prevent churn
- Identify upsell opportunities when appropriate
-
Reporting & Performance Updates:
- Deliver customized performance reports to clients
- Clearly explain campaign metrics and ROI
- Coordinate with the fulfillment team to ensure deliverables are completed
-
Client Advocacy:
- Collect client testimonials, referrals, and Google reviews
- Maintain strong long-term client partnerships
Qualifications
- 2–4 years experience in Customer Success, Account Management, Client Strategy, or Digital Marketing Agency roles
- Strong understanding of Facebook Ads, Google Ads, and SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
Requirements
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
Tools & Systems
- GoHighLevel – CRM & client communication
- Slack – internal communication
- ClickUp – task and project management
Benefits
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
Job Requirements
- 2–4 years experience in Customer Success, Account Management, Client Strategy, or Digital Marketing Agency roles
- Strong understanding of Facebook Ads, Google Ads, and SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
- Tools & Systems
- GoHighLevel – CRM & client communication
- Slack – internal communication
- ClickUp – task and project management
Benefits
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
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