• Act as the primary point of contact, advocate, problem solver, and trusted advisor for a select group of managed services clients. • Stay current with Salesforce platform updates, features, and best practices, offering proactive recommendations for system enhancements, optimizations, and industry-specific solutions. • Communicate confidently and effectively, demonstrating strong business insight and a willingness to challenge ideas or propose changes. • Maintain a deep understanding of how Salesforce integrates within the broader technology ecosystem. • Identify and uncover opportunities to drive revenue growth through expansion. • Assist the Managed Services Lead in monitoring project budget (hours), timeline, and scope to ensure proactive management of engagements and keep clients informed. • Organize, lead, and facilitate meetings covering requirements gathering, design, solution architecture, configuration, testing, deployment, and implementation. • Serve as a Project Manager, Business Analyst, and Functional Consultant for managed services client engagements across various business applications, with the ability to diagnose and resolve issues, perform scheduled activities, and propose solutions or alternative methods to meet client needs. • Configure Salesforce modules, including data models, page layouts, validation rules, workflows, and process automation. • Support new and existing Agentforce implementations. • Advise clients on Salesforce best practices and implementation strategies. • Analyze client requirements and design scalable, efficient, and user-friendly Salesforce solutions. • Develop workflows and automation to meet business needs and enhance user productivity. • Provide technical expertise and troubleshooting support for Salesforce-related issues, addressing and resolving system errors, bugs, and configuration problems efficiently. • Collaborate with clients to understand their business processes, challenges, and goals. • Conduct regular meetings to assess system performance, gather requirements, and recommend enhancements or optimizations.