• Written administration and adjustment of Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies • Communicate clearly and concisely with Human Resources while identifying their needs and educating them on leave concepts and next steps • Meet production and quality goals set by the Absence Department • Maintain complete and accurate documentation of leaves within our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the HR/employee circumstance while maintaining professionalism at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Provide innovative ideas that can support the ongoing growth of the Absence Department