• Every week, we receive thousands of inquiries across text, email, and phone from potential and current clients. • These range from clients who are uncertain about starting their case, to those who need help completing next steps with their law firm, to clients seeking updates and guidance as their case progresses. • As part of our Client Support team, your role is to meet clients where they are, provide clarity and direction, and build trust in our process. • You’ll spend each day communicating with clients to understand the root of their inquiry, determine the best way to support them, and guide them clearly on next steps. • You’ll become an expert in complex and interesting legal processes, learn to navigate our internal tools (Kustomer, Salesforce, etc.), and support hundreds of ordinary people (each with a unique story) every week.