The Temporary Benefits Professional is an integral part of the Benefits Services team and is responsible for consultation with employees on their health and retirement benefit plans. This position assists employees who call or email the Benefits department and utilizes computer-based resources to review and retrieve information. The Benefits Professional uses their expertise and knowledge to assist Benefits Administration to meet the department’s service level expectations which include, but are not limited to, providing service, support, assistance, and counseling to university faculty, staff, retirees, and their dependents regarding the University of Colorado’s benefits plans.

This position educates current, new, and prospective faculty, classified staff, university staff, retirees, and surviving spouses on all university and state benefit programs, policies, and procedures by clarifying and interpreting applicable laws, regulations, and contract provisions.

This position reports to the Assistant Director of Benefits Operations and is exempt from the State of Colorado Classified Staff system.

This temporary position is expected to last 6 months. 

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

Remote – this role is eligible to work remotely within Colorado.

Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.

Duties and responsibilities of the position include, but are not limited to:

• Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.
• Counsels all new, current, and retired employees and dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.
• Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.
• Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.
• Tracks all work and customer communication using the Cherwell Ticketing system.
• Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.
• Prepares written information for employees, departments, and vendors as requested.
• Updates and maintains integrity of Human Capital Management (HCM) system’s employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.
• Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.
• Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.
• Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

Salary: The anticipated hiring range has been established at $26.92/hr-$27.88/hr.

CU System Administration takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

• Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
• One (1) year of professional experience in a Human Resources, Insurance, or a Customer Service related role.

Preferred Qualifications:

• Two (2) years of professional experience in a Human Resources, Insurance, or a Customer Service-related role.
• Experience with the benefits/personnel administration of medical, dental, flexible spending, COBRA, savings plans, and/or defined contribution retirement plans.
• Knowledge about HMO, PPO and POS healthcare plans, IRC Section-125, Flexible Spending plans, ACA and/or COBRA regulations.
• PeopleSoft HCM experience.

Knowledge, Skills, and Abilities:

To be successful in this position, employees will need to know the following:

• Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.
• Counsels all new, current, and retired employees as well as dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.
• Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.
• Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.
• Tracks all work and customer communication using the Cherwell Ticketing system.
• Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.
• Prepares written information for employees, departments, and vendors as requested.
• Updates and maintains integrity of Human Capital Management (HCM) system’s employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.
• Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.
• Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.
• Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

For full consideration, please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess
2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.