Role Description

REFERRAL CLERK needed full time for busy medical practice in Myrtle Beach. Remote position. Must have excellent computer and customer service skills. Experience with processing patient referrals. Cardiology background a plus. Hours are MON.-THURS. 7:45AM-5:15PM & FRI. 8AM-12PM. No nights or weekends!

GENERAL SUMMARY OF DUTIES:

• Works with physicians and nurses to ensure smooth workflow in scheduling of patient appointments and procedures.

SUPERVISION RECEIVED:

• Team Leader/Operations Manager

SUPERVISION EXERCISED:

• None.

ESSENTIAL FUNCTIONS:

• Greets customers in polite, prompt, helpful manner and provides any necessary instructions/directions.
• Completes necessary paperwork such as referral forms, authorization forms.
• Uses computer system to generate information necessary for scheduling appointments.
• Good organizational and record keeping skills, legible handwriting.
• Maintains clean, orderly waiting area including work area.
• Answers phones in pleasant manner and deals with customer needs expeditiously.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, and scheduling laboratory work as directed.

Qualifications

• High school diploma or GED.
• Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

Requirements

• 50 wpm typing skill preferred.

Abilities

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to multi-task.

Environmental/Working Conditions

• Office setting, well-ventilated and well lighted.

Physical Demands

• Sitting for 7-8 hours/day.
• Requires eye-hand coordination, finger dexterity.
• Vision must be corrected to 20/20 and hearing must be in normal range.
• Candidate must be able to view computer screens for long periods.
• Occasional stress related to workload and customers with problems.

Benefits

• Excellent pay and benefits including paid holidays, PTO and sick time, medical, dental, vision, short-term and long-term disability, company paid life insurance, employee assistance program, pre-paid legal, identity theft, and 401k offered.