• Lead and ensure the successful delivery of ServiceNow implementation and support engagements. • Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations. • Support the practice leadership team to develop Sales strategies for growing the practice. • Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. • Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance. • Mentor more junior team members in ServiceNow platform best practices and business analysis, project management. • Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year. • Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries. • Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits. • Support to develop thought leadership content and marketing material. • Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.