Luminare Health

Experience. Solutions. Results.

Service Delivery Analyst II

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

Illinois + 11 more

Posted

2 days ago

Salary

$57.8K - $108.5K / year

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglishITSM

Job Description

• Provides IT support and leadership of service management and service delivery areas. • Responsible for effective support and satisfactory outcomes of IT support delivery and ITSM process/services. • Will drive and govern the enterprise incident, request and problem management programs. • Involved in developing and governing both process execution and process improvements. • Works with partners and other IT teams on quality initiatives, reporting, and governance. • Develop and present data trends, dashboards and SLAs.

Job Requirements

Bachelor’s Degree and/or 2 – 4 years of related experience OR High School Diploma or GED with 4-6 years of related experience.
Background in Incident and problem management processes; and service delivery support.
Knowledge of IT standards, procedures, policies.
Must be an organized, self-starter and results oriented person.
Must be capable of adapting to change and help to drive change in the organization.
Experience working on projects and managing simple project efforts.
Demonstrated ability to collaborate with all levels of an organization.
Ability to work with cross-functional teams and to influence both internally and externally.
Strong verbal and written communication skills with the ability to influence differing and diverse audiences.
Ability to analyze data.
Can present and support problems and continuous improvement with supporting data.

Benefits

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives

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