Senior User Experience Research Advisor – Behavioral

User ResearcherUser ResearcherFull TimeRemoteSeniorTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

2 days ago

Salary

$121.6K - $202.6K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Lead qualitative and quantitative user research initiatives that inform the design of Cigna digital products (generative and evaluative) • Place what is learned during the research and effectively tell it through a story that creates empathy and invoked action • Develop detailed recommendations and reports from research performed, and present this work to project, stakeholder, and executive teams across the enterprise • Create participant screeners and develop participant-recruitment strategies • Stay on top of evolving usability practice tools and methods • Educate business teams on research and usability best practices • Think holistically across lines of business and focus on outcomes • Create connection points with other researchers and partners to triangulate data and provide a clearer picture for stakeholders

Job Requirements

  • 5+ years' of hands-on experience conducting UX research in an applied setting
  • Proven success creating and executing impactful user experience research studies in a fast-paced environment
  • Demonstrated ability to translate user research results and UX best practices into actionable insights and recommendations
  • Deep understanding of how to apply research methods to collect statistically valuable insights that take into account business objectives
  • Experience with both in-person and remote usability testing (moderated and unmoderated)
  • Journey mapping / ecosystem mapping experience
  • Design thinking / Continuous Discovery Methods background
  • Statistical and quantitative expertise (high familiarity with manipulating large data sets, survey design, cross-tab analysis, etc.)
  • Familiarity with statistical measurement tools such as SPSS, SAS, and R
  • Prior health insurance knowledge / experience is a plus

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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