Position Summary

The Operations Senior Analyst supports leaders by analyzing data, creating reports, and improving systems and processes. This role helps track performance, audit data, support new hires, and lead process improvement projects. You will work closely with teams across multiple call center sites to support daily operations and business goals.

Key Responsibilities

• Create and maintain reports to track performance and service levels
• Analyze data and provide clear recommendations for improvement
• Support leadership with reporting, audits, and special projects
• Audit and validate time sheets and operational data
• Support new hire onboarding and system setup
• Improve processes by identifying gaps and streamlining workflows
• Prepare and review operational and financial documents
• Monitor production targets and ensure controls are in place
• Manage projects and support program implementation
• Resolve non‑routine issues escalated from junior team members
• Work independently while partnering with senior team members as needed

Qualifications

• High School Diploma or GED required
• 2+ years of analytical, reporting, or technical experience preferred
• Experience using Workday, Excel, PowerPoint, and databases required
• Strong skills in data analysis, reporting, and systems navigation
• Experience creating reports and using data to drive decisions
• Prior experience as a Lead, Coach, or Supervisor role preferred
• Strong organizational, time management, and attention to detail skills
• Ability to manage multiple priorities in a fast‑paced environment
• Comfortable working with changing priorities and limited direction
• Proven project management and problem‑solving skills
• Strong communication and relationship‑building skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 24 - 41 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.